Meralco’s new integrated ICT command & control center accelerates customer-centric innovations

The Manila Electric Company (Meralco) has unveiled its most advanced command and controlcenter to date -- the Operations Platform and Telecommunications Integrated Command Center (OPTIC), which now manages all information, communication, and technology (ICT) systems across the Company.

The first of its kind among electricity distribution utilities in the country, the OPTIC is a state-of-the-art facility that aims to reduce unplanned downtime of critical ICT systems, increase productivity of employees, and enhance service delivery to Meralco customers.