A Nurse, Even Beyond the Bedside at Omega Healthcare

Everem Tejada’s path highlights how stepping away from direct patient care can open opportunities to support patients on a broader scale

What defines a nurse? For years, nursing has been closely tied to the hospital, wearing scrubs and delivering care at the bedside. It is the image many Filipino nurses grow up aspiring to, and one that often defines what it means to stay in the profession.

That definition, however, is beginning to evolve. As healthcare continues to change, new opportunities are opening beyond the hospital, giving nurses new ways to apply their skills while staying grounded in clinical practice. Organizations like Omega Healthcare are part of this shift, creating roles that contribute to patient care on a broader scale.

This shift is reflected in the journey of Everem Loren Zerna Tejada, Deputy Manager in the Service Line Department at Omega Healthcare. After starting in bedside care and building a long career in clinical process outsourcing, she represents a growing number of nurses redefining what it means to practice today.

The AI solutions incorporate Microsoft Azure’s intelligent automation engines that are seamlessly integrated across the ODP, supporting the full revenue cycle: patient access, mid-cycle operations, and back-end processes

Omega Healthcare, a leading provider of technology-enabled RCM services, announced  an expanded collaboration with Microsoft to further enhance its advanced AI capabilities across the revenue cycle. Through the integration of Microsoft Azure cutting-edge AI models through Azure AI Foundry, and the company’s proprietary Omega Digital Platform (ODP), Omega Healthcare launched more than 20 generative and agentic AI solutions to help healthcare organizations enhance revenue cycle operations and improve financial performance.

Since establishing the relationship with Microsoft in 2023, Omega Healthcare has rapidly deployed these solutions leveraging intelligent automation within its ODP framework helping healthcare organizations automate complex workflows, such as correspondence processing, appeal filing, denial management, and call center support—while increasing accuracy, compliance, and profitability for its customers.