Lalamove Addresses Fraud Concerns with Driver Facial Recognition and Government Support

Lalamove Philippines has taken decisive action to tackle fraudulent activities amid reports of driver accounts being sold or shared. To assure customers of safe and reliable deliveries, the leading on-demand delivery platform is reinforcing security protocols while working closely with the Department of Information and Communications Technology (DICT).

Facial Recognition Feature for Enhanced Security 

As part of its anti-fraud measures, Lalamove has introduced facial recognition verification feature within its Driver App to ensure that only authorized drivers can access the platform.

Lalamove Addresses Fraud Concerns with Driver Facial Recognition and Government Support

Lalamove Philippines has taken decisive action to tackle fraudulent activities amid reports of driver accounts being sold or shared. To assure customers of safe and reliable deliveries, the leading on-demand delivery platform is reinforcing security protocols while working closely with the Department of Information and Communications Technology (DICT).

Facial Recognition Feature for Enhanced Security 

As part of its anti-fraud measures, Lalamove has introduced facial recognition verification feature within its Driver App to ensure that only authorized drivers can access the platform.

All partner drivers must verify their identity through a facial scan before accepting bookings, ensuring that only legitimate drivers handle deliveries. The feature reinforces driver accountability and works in tandem with other monitoring systems, including manual reviews and activity trend analysis.

Drivers with mismatched information are subject to routine monitoring and are added to a watchlist, which triggers further investigation to prevent potential misuse. Offenders identified through these measures will be permanently banned from the platform under Lalamove’s one-hit policy.