Meralco Recognized For Outstanding Service Amid The Pandemic

The Manila Electric Company (Meralco) emerged as one of the top  companies in the Philippines on service excellence, leveraging both digital and traditional customer channels despite the challenges brought about by the ongoing COVID-19 pandemic.

In the recently concluded 2021 ASEAN Enterprise Innovation Awards presented by Asia IoT Business Platform (AIBP), Meralco was recognized for its entry, “Transformation Powered by Technology and Tradition”, which showcased the power distributor’s programs aimed at enhancing customer experiences through process improvements and digital transformation.

Among Meralco’s key customer-centricity initiatives are its Facebook Live Chat, which serves 8,000 transactions per hour; Virtual Customer Assistant, which allows customers to speak with Meralco representatives via video conferencing; and Online Customer Appointment, which enables customers to schedule appointments before visiting Business Centers. All these are geared towards ensuring the safety and convenience of Meralco customers.

Starting Up a Pandemic-Proof Business

How this OFW couple braves through the new normal by becoming their own boss 

Amid the new normal, some say that putting up a new business sounds quite impossible and too risky. But for others, starting your own business now might be a good option, especially if you have the right mindset and a business partner to guide you throughout your journey. 

Take it from Jobiegaile Jun and Stephane Mae Aquino, a couple currently based in Doha, Qatar, as Overseas Filipino Workers (OFWs) and Santé Business Owners. They braved through the new normal by starting up a business that they describe as pandemic proof.